Questions or comments are always welcome at Simply Diamonds. Join in a conversation with one of our consultants on live chat to help you make the right decision. Or, for an even quicker answer, check our frequently asked questions, below.
- What if I want to return my item and cannot find the certificate or appraisal?
- Can I order over the phone?
- Do you have a returns policy?
- What if I need a ring resized?
- Are you able to create a custom piece of jewellery for me?
- Can I buy from you if I live outside Australia?
- What if I can’t find the diamond I want on your site?
- Which payment methods do you take?
- Why do diamond prices differ from one day to the next?
- Are you able to help me keep my engagement ring a surprise?
- Are your prices flexible?
- I'm not sure about buying diamonds online, is it safe?
- Can I collect my purchase in person?