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What if I want to return my item and cannot find the certificate or appraisal?
Q:
What if I want to return my item and cannot find the certificate or appraisal?
A:
Any item ordered with a diamond- grading certificate or appraisal must include that certificate or appraisal upon return. A $250 fee will be charged to replace the certificate.
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Can I order over the phone?
Q:
Can I order over the phone?
A:
Yes, you can call our consultants between 9.00 am and 5.30 pm, Monday to Friday (Australian Eastern Standard Time) on +61 2 9232 6289.
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Do you have a returns policy?
Q:
Do you have a returns policy?
A:
Yes, please see our returns policy page below for more details.
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What if I need a ring resized?
Q:
What if I need a ring resized?
A:
Simply Diamonds offers complimentary ring resizing during the first year. Get in touch with a Simply Diamonds consultant at +61 2 9232 6289 to arrange your free ring resizing.
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Are you able to create a custom piece of jewellery for me?
Q:
Are you able to create a custom piece of jewellery for me?
A:
Absolutely! Contact Simply Diamonds on +61 2 9232 6289 to create exactly what you want.
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Can I buy from you if I live outside Australia?
Q:
Can I buy from you if I live outside Australia?
A:
Please contact us to discuss international orders.
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What if I can’t find the diamond I want on your site?
Q:
What if I can’t find the diamond I want on your site?
A:
Please call +61 2 9232 6289 to speak with Simply Diamonds about a special order diamond.
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Which payment methods do you take?
Q:
Which payment methods do you take?
A:
For your convenience, we offer the following payment methods:
· Credit cards: Visa, Mastercard
· Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $750 or more.
· PayPal
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Why do diamond prices differ from one day to the next?
Q:
Why do diamond prices differ from one day to the next?
A:
Diamonds are traded in US dollars, and so the price variations reflect changes in the value of the US dollar.
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Are you able to help me keep my engagement ring a surprise?
Q:
Are you able to help me keep my engagement ring a surprise?
A:
Absolutely! We would love to help keep your purchase a surprise, and we are quite used to it! We can ship your order to an address other than your home, along with other ideas. Please contact a Simply Diamonds Consultant for any special requests.
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Are your prices flexible?
Q:
Are your prices flexible?
A:
Simply Diamonds provides certified diamonds and jewellery at prices that are significantly below traditional retail prices. We also work to the highest quality standards in the industry.
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I'm not sure about buying diamonds online, is it safe?
Q:
I'm not sure about buying diamonds online, is it safe?
A:
A. Yes, it is completely safe to purchase from Simply Diamonds online, not only do we have strict security measurements in place, we also offer a 30 day return policy.
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Can I collect my purchase in person?
Q:
Can I collect my purchase in person?
A:
Yes, please call us on +61 2 9232 6289 to arrange pickup from our Sydney office.
